Refund policy

Return & Refund Policy

SUNAVI FOODS

Last Updated: 28 October 2026

At SUNAVI FOODS, we take great care in preparing, packing, and delivering our products to ensure they reach you in the best possible condition.

As we deal in food and consumable products, all sales are final, and we do not accept returns, exchanges, or refunds for change-of-mind purchases, except in cases involving genuine product or delivery-related issues or where required by applicable law.

1. No Returns or Refunds

Due to the perishable and consumable nature of our products, we do not accept returns or offer refunds for:

  • Change of mind after placing or receiving an order.

  • Incorrect product or quantity selected by the customer.

  • Personal taste, preference, or dissatisfaction unrelated to a product defect or misrepresentation.

  • Products that have been opened, consumed, or improperly stored after delivery, unless a genuine product quality or safety issue is identified.

  • Products purchased by mistake.

2. Eligible Refund or Replacement Cases

We will review refund or replacement requests in the following circumstances:

  • Products received in a damaged or leaking condition.

  • Wrong products delivered.

  • Missing items from an order.

  • Expired products received.

  • Products with manufacturing defects, contamination, or genuine quality or safety concerns.

  • Products materially different from their description.

  • Orders lost in transit, not delivered, or delivered late in circumstances where applicable consumer law provides a remedy.

Depending on the issue and applicable law, SUNAVI FOODS will provide an appropriate resolution, which may include a replacement, refund, or other legally required remedy.

3. Reporting an Issue

If you experience a delivery-related problem, please contact us preferably within 48 hours of receiving your order.

Provide the following details:

  • Order number.

  • Registered name and contact number.

  • Clear photographs of the affected product and outer packaging.

  • A brief description of the issue.

  • An unboxing video, if available.

The 48-hour reporting period helps us investigate delivery issues promptly. It does not limit your statutory rights regarding defective, unsafe, or non-conforming products.

4. Refund & Replacement Process

Once we receive your complaint, our team will review the information and may request additional details where reasonably necessary.

If the issue is verified, we will arrange an appropriate resolution.

Approved refunds will ordinarily be initiated within 5–7 business days to the original payment method, where available. The final credit timeline may depend on your bank or payment provider.

Where a replacement is provided, SUNAVI FOODS will arrange delivery without additional shipping charges for an issue attributable to us.

Customers will not be required to bear return shipping costs for verified defective, incorrect, or damaged products.

5. Order Cancellation

Orders can be cancelled only before they have been dispatched.

Once an order has been packed and handed over to our delivery partner, cancellation requests may not be accepted, except where required by applicable law.

To request a cancellation, contact our customer support team immediately with your order details.

6. Contact Us

For refund, replacement, delivery, or product-related concerns, please contact:

SUNAVI FOODS

Customer Care: +91 9850196828

Website: www.sunavi.in

Address: Lane No. 14, B, Tingre Nagar, Airport Road, Pune – 411032, Maharashtra, India.

FSSAI Licence No.: 21526035005784

Customer Support Email: [Insert official email address]

7. Policy Updates

SUNAVI FOODS reserves the right to update this policy from time to time. Any changes will be published on our website.

Nothing in this policy limits or excludes rights available to consumers under applicable Indian consumer protection laws.