Terms of service

Terms of Service

SUNAVI FOODS

Last Updated: 28 October 2026

Welcome to SUNAVI FOODS!

These Terms of Service ("Terms") govern your access to and use of our website, www.sunavi.in, and the purchase of products offered by SUNAVI FOODS.

By accessing our website, browsing our products, or placing an order, you agree to these Terms, along with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

Please read these Terms carefully before using our website.

1. General Information

This website is owned and operated by SUNAVI FOODS, a food business based in Pune, Maharashtra, India.

Throughout the website, the terms "we", "us", and "our" refer to SUNAVI FOODS. The terms "you", "your", and "customer" refer to individuals accessing our website or purchasing our products.

We reserve the right to modify our website, product offerings, pricing, and these Terms at any time, subject to applicable laws.

2. Eligibility & Website Usage

By using our website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • The information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not attempt to interfere with the website's security, functionality, or operations.

We may restrict access or cancel orders associated with fraudulent or unlawful activity, subject to applicable laws.

3. Products & Product Information

SUNAVI FOODS offers food and snacking products, including dry fruit laddus, nuts, dry fruits, and other packaged food products.

We make reasonable efforts to ensure that product descriptions, ingredients, weights, prices, images, and other information displayed on our website are accurate.

However:

  • Product appearance, size, texture, and colour may vary naturally.

  • Product packaging may change without materially affecting the product.

  • Product availability is subject to stock.

  • Product information may be updated periodically.

Customers are advised to read product descriptions, ingredient lists, allergen information, storage instructions, and shelf-life details before purchasing or consuming any product.

4. Food Allergies & Consumer Responsibility

Some SUNAVI FOODS products contain or may come into contact with nuts, seeds, sesame, coconut, and other ingredients that may cause allergic reactions.

Customers are responsible for reviewing the ingredient and allergen information before consumption.

If you have a known food allergy, intolerance, dietary restriction, or medical concern, please consult an appropriate healthcare professional before consuming the product.

Our products are intended for general food consumption and are not intended to diagnose, treat, cure, or prevent any disease.

Nothing in this section limits SUNAVI FOODS' legal obligations relating to food safety, accurate labelling, or defective products.

5. Pricing & Payments

All product prices displayed on www.sunavi.in are in Indian Rupees (INR), unless otherwise stated.

  • Applicable taxes will be included or disclosed as required by law.

  • Shipping charges, where applicable, will be displayed before order confirmation.

  • Prices and promotional offers may change without prior notice.

  • Changes to prices will not affect confirmed orders unless required by law or agreed with the customer.

  • Payments must be completed through the payment methods available at checkout.

Payments may be processed through authorized third-party payment service providers.

SUNAVI FOODS does not directly store complete debit or credit card information entered through the payment gateway.

6. Order Placement & Confirmation

When you place an order on our website, you agree to provide accurate billing, shipping, and contact information.

After successfully placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order may be cancelled or declined for legitimate reasons, including:

  • Product unavailability.

  • Incorrect or incomplete delivery information.

  • Payment failure.

  • Suspected fraudulent transactions.

  • Technical or obvious pricing errors.

  • Circumstances that prevent lawful fulfilment.

If a prepaid order is cancelled by SUNAVI FOODS, the amount paid will be refunded through an appropriate payment method.

7. Shipping & Delivery

We deliver orders to serviceable locations in India through our delivery partners.

Delivery availability, shipping charges, and estimated timelines depend on the destination, order details, and courier service.

Estimated delivery dates are indicative and may be affected by logistics disruptions, weather, public holidays, or circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address, including the correct PIN code and contact number.

If an order is lost, damaged, or not delivered, customers may contact us for assistance.

For further details, please refer to our Shipping & Delivery Policy.

Any statutory rights relating to non-delivery or delayed delivery remain unaffected.

8. Return, Refund & Replacement Policy

As SUNAVI FOODS sells food and consumable products, we do not accept returns, exchanges, or refunds for change-of-mind purchases or personal preferences.

Exceptions apply where a genuine product or delivery-related issue occurs, including:

  • Damaged products received.

  • Incorrect products delivered.

  • Missing items.

  • Expired products.

  • Manufacturing defects or food safety concerns.

  • Products materially different from their advertised description.

  • Non-delivery or other circumstances where a remedy is required under applicable law.

Customers are requested to report visible delivery-related issues preferably within 48 hours of receiving their order, along with photographs and relevant order details.

An unboxing video may assist our investigation but is not mandatory.

Eligible complaints will be reviewed, and an appropriate refund, replacement, or other legally required remedy will be provided.

All returns, refunds, and replacements are governed by our Return & Refund Policy and applicable Indian consumer protection laws.

9. Order Cancellation

Customers may request order cancellation before dispatch by contacting SUNAVI FOODS customer support.

Once an order has been dispatched, cancellation requests may not be accepted, except where required by applicable law.

If an eligible prepaid order is cancelled, the refund will be processed through the original payment method where available.

Please refer to our Return & Refund Policy for further information.

10. Offers, Discounts & Promotional Codes

SUNAVI FOODS may offer promotional discounts, coupon codes, product bundles, or limited-time offers.

Unless expressly stated otherwise:

  • Promotional offers are valid only during the specified period.

  • Discounts cannot be exchanged for cash.

  • Multiple promotional offers cannot be combined.

  • Coupon codes must meet the stated eligibility conditions.

  • We may discontinue or modify promotions for future purchases.

Confirmed purchases will be honoured according to their applicable promotional terms, subject to law.

11. Product Storage & Handling

Customers should follow the storage instructions provided on product packaging.

Products must be stored under appropriate conditions and consumed within their labelled shelf-life period.

SUNAVI FOODS is not responsible for deterioration caused solely by improper storage, handling, or misuse after delivery.

This does not exclude liability for manufacturing defects, unsafe products, inaccurate storage instructions, or other matters for which SUNAVI FOODS is legally responsible.

12. Intellectual Property

All website content, including the SUNAVI FOODS name, logo, branding, original photographs, graphics, text, product descriptions, and other materials, is owned by SUNAVI FOODS or used with appropriate permission.

You may not reproduce, distribute, modify, commercially exploit, or use our protected content without prior written authorization, except as permitted by applicable law.

13. Third-Party Services

Our website operates using Shopify and may integrate third-party services for:

  • Payment processing.

  • Order fulfilment and delivery.

  • Website analytics.

  • Customer communication.

  • Marketing and advertising.

These services may be subject to their own terms and privacy policies.

SUNAVI FOODS remains responsible for its obligations as a seller under applicable law.

14. Privacy & Data Protection

We respect your privacy and take reasonable measures to protect personal information collected through our website.

Customer information may be used for order processing, delivery, customer support, lawful marketing communications, and improving our services.

For more information, please refer to our Privacy Policy.

15. Limitation of Liability

To the maximum extent permitted by applicable law, SUNAVI FOODS will not be liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or restricts liability for defective or unsafe food, fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, or any other rights available under applicable consumer protection laws.

16. Prohibited Activities

You agree not to:

  • Use the website for illegal or fraudulent purposes.

  • Provide false information during checkout.

  • Attempt unauthorized access to website systems.

  • Introduce malicious software or interfere with website functionality.

  • Copy or misuse SUNAVI FOODS intellectual property.

  • Engage in activities that violate applicable laws.

We may take appropriate action against misuse of our website.

17. Changes to Terms of Service

SUNAVI FOODS may revise these Terms periodically to reflect changes in operations, products, services, or legal requirements.

The latest version will be available on www.sunavi.in.

Any material changes will apply prospectively, except where required by applicable law.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

For disputes related to orders, products, payments, or website services, customers are encouraged to contact SUNAVI FOODS customer support first.

Subject to applicable consumer protection laws and mandatory jurisdiction provisions, disputes may be brought before the competent courts in Pune, Maharashtra.

Nothing in these Terms restricts a consumer's right to approach an appropriate Consumer Commission or other legally authorized forum.

19. Customer Support & Grievance Redressal

For queries, complaints, or concerns, please contact SUNAVI FOODS.

We aim to acknowledge consumer grievances within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.

Business Name: SUNAVI FOODS

Business Address: Lane No. 14, B, Tingre Nagar, Airport Road, Pune – 411032, Maharashtra, India.

Customer Care: +91 9850196828

Email: [Insert Official Customer Support Email]

Website: www.sunavi.in

FSSAI Licence No.: 21526035005784

Grievance Officer: [Insert Name and Designation]

Grievance Officer Contact: [Insert Email or Contact Number]

20. Acceptance of Terms

By accessing www.sunavi.in, creating an account, or placing an order, you acknowledge that you have read these Terms of Service and agree to comply with them, to the extent permitted by applicable law.

Thank you for choosing SUNAVI FOODS.

Naturally Good, Everyday.