Shipping policy

Shipping & Delivery Policy

SUNAVI FOODS

Last Updated: 28 October 2026

At SUNAVI FOODS, we carefully pack every order to ensure our products reach you fresh, safe, and in excellent condition.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our official website, www.sunavi.in.

1. Shipping Coverage

We offer shipping across India to locations serviceable by our authorized courier and logistics partners.

Delivery availability depends on the customer's PIN code and the serviceability of our delivery partners.

Currently, we do not offer international shipping through our website.

2. Shipping Charges

Our standard shipping policy is:

  • Free shipping on orders of ₹499 or above.

  • Orders below ₹499 will attract a shipping charge displayed at checkout.

  • Any applicable shipping charges will be communicated before payment.

The free-shipping threshold applies to the final eligible order value after discounts, excluding shipping charges.

SUNAVI FOODS reserves the right to introduce promotional free-shipping offers or update shipping charges for future orders.

3. Order Processing & Dispatch

Orders are normally processed within 1–2 business days after successful order confirmation, subject to product availability and operational conditions.

Orders placed on Sundays or public holidays may be processed on the next working day.

Once dispatched, customers may receive tracking information through SMS, WhatsApp, email, or another available communication channel.

4. Estimated Delivery Timelines

Our estimated delivery time is 3–7 business days after dispatch, depending on the delivery location.

Delivery timelines may vary based on:

  • Destination and PIN code.

  • Courier partner availability.

  • Weather conditions or transportation disruptions.

  • Public holidays or regional restrictions.

  • Other unforeseen logistical circumstances.

These are estimated timelines and not guaranteed delivery dates.

If we cannot fulfil an order within an agreed or legally required timeframe, customers will be entitled to remedies available under applicable law.

5. Order Tracking

Once an order has been shipped, tracking details will be shared through the contact information provided at checkout, where tracking is available.

Customers can use these details to monitor their shipment's progress.

For tracking-related assistance, please contact our customer support team with your order number.

6. Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete shipping address, including:

  • Recipient's full name.

  • Complete address and landmark, where applicable.

  • Correct PIN code.

  • Active mobile number.

If a delivery fails due solely to an incorrect address provided by the customer or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch, subject to prior disclosure and applicable law.

Address changes may only be possible before dispatch.

7. Delayed or Lost Shipments

Although we work with reliable delivery partners, occasional delays may occur.

If your order is significantly delayed or tracking indicates that the shipment may be lost, please contact us.

We will coordinate with the delivery partner to investigate the issue.

If an order is confirmed lost in transit or cannot be delivered, we will arrange a replacement or refund, as appropriate.

8. Damaged, Missing or Incorrect Products

We take great care in packaging our food products. However, if your order arrives damaged, contains missing items, or includes incorrect products, please contact us, preferably within 48 hours of delivery.

Please provide:

  • Your order number.

  • Photographs of the damaged or incorrect product.

  • Photographs of the outer packaging, if available.

  • A brief description of the issue.

An unboxing video may help us investigate but is not mandatory.

Verified complaints will be resolved through an appropriate replacement, refund, or other remedy as required by applicable law.

The suggested 48-hour reporting period does not limit statutory consumer rights.

9. Delivery Attempts & Undelivered Orders

Our courier partners may attempt delivery according to their standard procedures.

If an order cannot be delivered because the recipient is unavailable, unreachable, or has provided an incorrect address, the parcel may be returned to SUNAVI FOODS.

Customers may contact our support team for assistance.

Any re-shipping charges will be assessed according to the circumstances and applicable law.

10. Order Cancellation After Dispatch

Orders generally cannot be cancelled once handed over to our courier partner, except where required by applicable law.

For cancellation requests made before dispatch, please refer to our Return & Refund Policy.

11. Food Product Handling

Our products are packed with care to help preserve their quality during transportation.

After delivery, customers should:

  • Check the packaging for visible damage.

  • Review the product's best-before date and storage instructions.

  • Store products in a cool, dry place, as indicated on the packaging.

  • Keep products sealed and protected from moisture and direct sunlight, where applicable.

If a product appears unsafe, contaminated, or otherwise unsuitable for consumption, please do not consume it. Contact us for assistance.

12. Contact Information

For shipping, tracking, delivery delays, or order-related concerns, please contact:

SUNAVI FOODS

Customer Care: +91 9850196828

Website: www.sunavi.in

Business Address: Lane No. 14, B, Tingre Nagar, Airport Road, Pune – 411032, Maharashtra, India.

FSSAI Licence No.: 21526035005784

13. Changes to This Policy

SUNAVI FOODS reserves the right to update this Shipping & Delivery Policy from time to time.

Any updates will be published on our website and will apply to future orders, subject to applicable law.

Thank you for shopping with SUNAVI FOODS.

Naturally Good, Everyday.